Shipping policy
🏠 SnugHaus Shipping Policy
At SnugHaus, we want your cozy comforts to reach you as quickly as possible. Below you’ll find everything you need to know about how we process and deliver your order.
Processing Time
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We process and prepare most orders within 1–3 business days.
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Approximately 80% of orders are shipped within this timeframe.
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Orders placed during holidays or high-demand periods may take an extra 1–2 business days to process.
Delivery Time
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Once shipped, delivery usually takes 7–12 business days, depending on your location.
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Delivery times may vary slightly during busy seasons or due to courier delays.
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You’ll receive a shipping confirmation email with tracking information once your order is on its way.
Shipping Locations
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We currently ship to most international destinations.
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Please double-check your shipping address at checkout — incorrect addresses may cause delays or failed deliveries.
Shipping Costs
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Shipping fees are calculated at checkout based on your location and order weight.
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Free shipping may apply during special promotions — stay tuned for announcements!
Tracking Your Order
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All SnugHaus orders include tracking so you can follow your package’s journey from our warehouse to your doorstep.
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If you haven’t received your tracking email within 5 days, please contact us at support@snughaus.shop.
Delays & Customs
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While we work closely with trusted couriers, delivery times can occasionally be affected by customs, weather, or local postal delays.
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Please allow extra time during holidays or global shipping disruptions.
Lost or Damaged Packages
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If your order arrives damaged or appears lost, reach out to our team within 7 days of delivery with your order number and a brief description (photos if applicable).
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We’ll happily arrange a replacement or refund once verified.