Refund policy

Returns & No Refunds Policy

Last Updated: 12 December 2025

At SnugHaus, we take pride in offering high-quality products designed for comfort and style. Please read our return policy carefully before purchasing.

1. Returns

  • Returns are accepted only for items that arrive damaged, defective, or incorrect.

  • To request a return, contact us at snugghaus@gmail.com within 7 days of receiving your order.

  • Include your order number, photos of the issue, and a brief description.

  • Items must be unused, unwashed, and in their original packaging.

  • Once approved, we’ll provide return instructions and a return address.

2. No Refunds

  • All sales are final. We do not offer refunds for change of mind, incorrect sizing, or buyer error.

  • Approved returns will receive a replacement or store credit (if applicable) — not a cash refund.

  • SnugHaus reserves the right to refuse a return if the item shows signs of wear or damage not caused by us.

3. Damaged or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately with photos. We will send a replacement at no additional cost once the issue is verified.

4. Order Cancellations

Orders can only be canceled within 12 hours of purchase. Once processing begins, cancellations cannot be made.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a SnugHaus error (e.g., wrong or defective item).

6. Contact Us

For any questions or return requests, please contact us at:
📧 snugghaus@gmail.com